Want to cancel your order?
We try to provide the best customer service possible. However, should a problem arise, we will make every effort to resolve the issue. Should the problem be unsolvable, or you prefer to amend or cancel your order, please contact us by emailing us at firstname.lastname@example.org
If you decide to cancel an order before the products have been despatched but after we have incurred carriage costs, we may charge you for the carriage of those products notwithstanding such cancellation. Any charges will be communicated to you before we confirm the cancellation.
Where goods are delivered to you (but not where you collect goods in store), you have the right to cancel your order within a period of 7 working days beginning on the day after you receive your goods. You must inform us of your wish to cancel in writing either by letter or email within a period of 7 working days. Please be aware that your right to cancel does not apply to certain goods that we sell such as earrings and hair accessories. Subject to your returning the goods, we will refund the price of the goods and the cost the standard delivery of the goods. We will not however reimburse you for the cost of returning the goods to us nor, where applicable, for the additional cost of your choosing our express delivery service which is a separate contract in addition to your contract to purchase the goods.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on your behalf or as your agent and be re-credited by us to the extent that such sums are not reimbursed by the card issuer.
Once Tallulah’s Boutique receives notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to Tallulah’s Boutique from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by Tallulah’s Boutique in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to Tallulah’s Boutique.