Need to return your item?
You may return any delivered products you have purchased within 14 working days of delivery if for any reason the product delivered is not what you ordered (including an unapproved substitute product), or does not correspond with its description, the product delivered is not of a satisfactory quality, the product arrives damaged or is faulty. To do so you must return the item to us within 14 working days of delivery, and email us at firstname.lastname@example.org to advise that the item is being returned. In such a case we may replace the item or affected parts or you may cancel the order and receive a full refund.
In all cases where goods are returned to us, you are responsible for the goods while they are in your possession. You must therefore take reasonable care of the goods and not use them. You should return goods to us in the same condition as they were delivered and in their original packaging (failing which in other suitable packaging to ensure they are not damaged in transit). We will not be responsible for any loss or damage to the goods during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.